All orders over $300.00 receive FREE SHIPPING!!!!
All orders over $300.00 receive FREE SHIPPING!!!!
We offer a 100% worry-free live arrival guarantee
Shipping
We ship with UPS which has been a very reliable company for us for many years but sometimes problems do occur so to provide added “peace of mind” for our customers we have decided to utilize the UPS Capital insurance program that protects your package from any mishandling or weather delays from the moment it leaves our facility until the arrival at your location. We also offer another insurance tier "Route" that you can take advantage of that will cover anything that UPS does not cover. Orders over $1000 are put in a special category that provides added security on the items.
In the event of a delay that leads to a DOA please follow the normal procedures listed below to secure the ability for us to file a claim with UPS. If this is not done we cannot cover your losses.
OK, but what if my livestock arrives on time but is DOA?
Don’t Worry, Live Arrival is Guaranteed!
It is rare for anything to arrive dead. If anything arrives dead, or if the coral looks extremely stressed and you are worried that it will not survive, please send us within 3 hours of delivery a clear photo of the coral in the bag. If you are trying to save the animal we would also require a photo of it in your tank. Once you do this you are in our guarantee window and this coral will be covered in the event that it does not survive within the next 3 days. We can then examine the photo you have sent and offer some advice on how to handle the animal. Remember: to be in our guarantee window you must have followed this procedure of sending us clear close up photos within 3 hours of arrival at your location or from the time the package is available at UPS if you are having the package held for pick up.
Delivery time is determined by time stamp by UPS, if held for pick up delivery time is considered when package is first available to be picked up.
Send photos to: corals@pacificeastaquaculture.com
Why Do We Require A Photo within 3 hours?
We require a photo to make sure that the coral is being evaluated correctly. There have been times when customers unfamiliar with a specific species assumes the coral is DOA or stressed. By sending a photo we can quickly diagnose the situation and provide assistance if possible. Another issue we have encountered is delays in package pick up. The vast majority of our customers are very conscious of the importance of handling the animals correctly but unfortunately we have found that sometimes people pick their order up and hold the item unopened for long periods of time which can lead to additional stresses if the animal is not being handled correctly. To keep the animals safe and healthy we require this time frame so they can be tanked as soon as possible. And most importantly, to keep our insurance in place with UPS we need to document every DOA by having a clear photo and email correspondence from the customer.
Please Note
THESE SITUATIONS VOID THE GUARANTEE OR ARE NOT GUARANTEED
Our Recommended Parameters:
Parameter
Reef Aquarium
Specific Gravity
1.024-1.026
Temperature
75-78 Degrees F
pH
8.1-8.4
Calcium
380-450ppm
Alkalinity
8-9dKH
Magnesium
1300-1450ppm
Nitrate (NO3)
10-30ppm
Phosphate
0.01-0.1ppm
Nitrite (NO2)
Undetectable
Ammonia (NH3)
Undetectable
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